Unlocking Portal Accounts
These are answers to FAQs related to unlocking portal accounts:
Query: How many failed logins does it take to lock an account in 15.1?
Solution: Account is locked if there are more than three failed attempts.
Query: Does a locked account automatically unlock?
Solution: Yes, the locked account unlocks automatically after 15 minutes.
Query: Can a user do a forgotten password to unlock/reset?
Solution: Yes. Click the Forgot Password hyperlink, and follow the instructions received in the email.
Query: Can a Tenant Super Admin unlock the account or only a Provider Admin can unlock?
Solution: Tenant Super Admin can reset the password and unlock the account.