Summary

A known issue in Versa Director causes "Unable to connect to Kafka Server" and "Unable to connect to AMQP Server" alert emails to be sent to the first email address associated with the Provider Datacenter System Admin (PDCSA) role — even when no email has been explicitly configured for these notifications. In many deployments, this results in alerts being unintentionally routed to support@versa-networks.com or another default system account, generating unnecessary tickets without the customer's knowledge.

Bug ID: 131725
Fix Available: Director builds released after December 2, 2025

Who Is Affected

This issue affects customers who:

• Have AMQP (RabbitMQ) or Kafka configured on their Versa Director
• Are running a Director build released before December 2, 2025
• Have support@versa-networks.com (or another Versa/system-managed account) assigned to the PDCSA role in their Director

Root Cause

When AMQP or Kafka connectivity fails, Director attempts to send an alert email. If no explicit notification email is configured for these events, Director falls back to fetching the first available email address from users assigned the PDCSA role and sends the alert there. In remote customer-managed or Versa-managed setups, this role often includes support@versa-networks.com, causing alerts to be silently routed to Versa Support.

Recommended Workaround (Until Director Is Upgraded)

To stop unintended alert emails from being generated, please remove support@versa-networks.com from the PDCSA role email configuration in your Director. Follow the steps below:

1. Log in to your Versa Director as an administrator.
2. Navigate to Administration > Users.
3. Locate the user or service account that has support@versa-networks.com as the email address and is assigned the Provider Datacenter System Admin (PDCSA) role.
4. Either remove the email address from that account or reassign the role so that support@versa-networks.com is no longer the first PDCSA email on record.
5. If you want to receive AMQP/Kafka connectivity alerts, explicitly configure the desired recipient email address in the AMQP/Kafka notification settings.

Note: Removing this email address will not affect any other Director functionality. It only prevents unintended fallback alert routing.

Permanent Fix

This issue is resolved in Director builds released after December 2, 2025 (Bug-ID: 131725). Once upgraded, the fallback behavior is eliminated — alert emails for AMQP/Kafka connectivity failures will only be sent if a notification email address has been explicitly configured by the administrator.

Recommended Action After Upgrade

After upgrading to the fixed release, review your AMQP and Kafka notification settings and explicitly configure an email address if you wish to receive connectivity alerts. No email will be sent by default.

References

• Bug ID: 131725
• Affected Components: Versa-Director
• Fix commit available post December 2, 2025 22.1.4 Director release

Contact

If you need assistance identifying affected accounts or configuring notification settings, please open a support case with Versa Networks.