Table of Content

1. How to collect tech support  on Versa Director | FlexVNF | Analytics

2. How to collect logs files under specific path.

3. How to get log/support files from branches with no direct SSH/SFTP access.

1. How to collect tech support  on Versa Director|FlexVNF| Analytics 

Versa Director: 

To collect support run   "request system tech-support” in cli and will be saved under dir /tmp. 

Note all file /tmp dir are clear on reboot

Versa FlexVNF

On FlexVNF we can  "request system tech-support” or "request system tech-support minimal" in cli. It will be saved under dir /tmp.

Difference between regular and minimal tech-support logs. 

• Regular tech-support  consist of support dumps, core dumps, snapshots.
• Minimal tech-support consist of support dumps only.

Versa Analytics  

To collect support run   "request system tech-support” in cli and will be saved under dir /tmp.   

2. How to collect specific logs files on Versa

e.g /var/log/* or /var/log/versa/* or /

sudo tar -cvzf /home/admin/<filename>.tar.gz /var/log/*

File will be saved under the path /home/admin/.

3. How to get log/support file from Branches with no direct  SSH/SFTP access.

Log/ tech-support  from branches can be uploaded to VD and collected from there to upload to Versa portal/File Server.

Run below command on VD shell. We need the branch mgmt(overlay) ip address, which we can get from VD GUI

sudo scp admin@<Branch-mgmt IP>:/file-Path/<filename> /home/admin/