The request workflow for URL Category and Reputation Change is now available on guardian.versanow.net. Any Versa user can submit a URL category and reputation request, and the Versa Research team will review and approve it before the update is applied. Anybody can submit a URL 

For Customers

The Guardian portal (guardian.versanow.net) is accessible to Versa users only. If you would like a URL's category or reputation reviewed or changed, please reach out to your Versa Systems Engineer (SE) or open a case with Versa TAC. They can submit the request on your behalf, and the Versa Research team will review it.

How to Submit a Request (Versa Users)

1. Log in to the Guardian UI using Entra ID or Versa IDP.
2. Navigate to URL Reputation → Change Request.
3. Enter the URL/Domain. You can select up to 5 categories for one URL; reputation is optional.
4. Set the confidence (1–100) and add a justification, then click Submit.
5. Once submitted, the request appears in the Your Requests section with a Pending status.

Guardian > URL Reputation > Change Request submission form (URL/Domain, categories, confidence, justification, Submit; with the Your Requests panel showing the Pending request).

Admin / Operator View (Security Team)

• Admins see Approve and Reject buttons to action a request.
• The Pending, Approved, Rejected, and Cancelled tabs are visible only to Admins.

Admin view: Change requests Pending tab showing a record with Details / Approve / Reject actions, and the Pending/Approved/Rejected/Cancelled tabs.

Notes

• Email notifications are sent to the corresponding approvers when a request is created, enabling the Security/Research team to review and take action.
• The category and reputation update is applied only after the Versa Research team approves the request.

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SPACK-DB update requires the users to reach out to dbchange@brightcloud.com with the below details.

-> Database-version: <Can be picked from the below output of Branch> 

-> Database-date: <Can be picked from the below output of Branch> 

-> Customer: Versa Networks

-> URL:

-> Current classification:

-> Expected classification:

Once approved the next or the subsequent spack release from Versa will bundle the newer db from Brightcloud for spack based url-lookup.