Issue: RMA failing when encrypting sensitive data is enabled on director.
Bug ID: 71576
Description: Support of RMA when encrypting sensitive data is enabled
Impacted release : 21.1.3/21.2.2 GA
Fix Release: 21.2.3
Workaround: Perform one of the following as a workaround
Option 1 : Copy /var/lib/vs/.ckey from the old device to the new device and restart the services.
Option 2:
In Appliance CLI:
Update the local and peer auth info with the decrypted/actual key for one of the ipsec profile
From Director CLI:
unhide full (password: "secret")
request system security update-encryption-metadata appliance-name <name of the appliance>
From Director GUI:
- Do a Sync-from-Appliance
- Re-deploy the device workflow
- Commit the template
Option 3: Delete the appliance and re-onboard the appliance.