This article will describe how to fix an onboarding issue if you are running into the following Error on the Task
Note: Please ensure the secure-mode is disabled before onboarding.In a out-of-box unit secure-mode is disabled by default. To check the Secure mode status #From CLI request system secure-mode status
To Disable Secure mode
#From CLI
request system secure-mode disable
If secure-mode is disabled and still the Director fails to retrieve the public/pvt keys from appliance proceed follow the below steps.
Failed to retrieve the public/pvt keys from appliance <Branch>
[admin@versa-flexvnf: ~] $ ls -la /var/lib/vs/.ckey
-rwx------ 1 root versa 0 Nov 1 02:37 /var/lib/vs/.ckey
[admin@versa-flexvnf: ~] $ sudo cat /var/lib/vs/.ckey
[admin@versa-flexvnf: ~] $
Note: Before re-onboarding the appliance, please make sure, you have deleted the device from Administrator > Appliances and also have redeployed the device from Workflow > Devices to clear the cache on the Director.
If you are still running into an issue after following the above steps, please reach out to Versa Support support@versa-networks.com