When the Appliance/DeviceTemplate/ServiceTemplate/WorkflowTemplates/WorkflowDevices are not visible in the UI, then check if they are available in the DB.
Issue:
Director CLI Checks for Appliances and Templates
Administrator@Director01> show devices list | count
Count: 51 lines
Administrator@Director01> config
Administrator@Director01% show devices device ? < ? will show if there are any devices
Administrator@Director01% show devices template ? < ? will show if there are any templates
DB Checks to confirm that the appliances are there in the PostgreSQL table
Director01:~$ psql -U vnms -h localhost -d vnms
vnms=> select count(*) from appliance;
count
-------
48
(1 row)
vnms=> select count(*) from templateworkflow;
count
-------
50
(1 row)
vnms=> select count(*) from deviceworkflow;
count
-------
49
(1 row)
This will confirm that in the PostgreSQL tables, Appliances/Templates are present.
vnms-spring-rest.log
[24-Jun-2025 01:26:11.469][,,][DEBUG][https-jsse-nio-9183-exec-40][org.springframework.web.filter.CommonsRequestLoggingFilter] Before request [GET /vnms/appliance/appliance/liteView?offset=0&limit=25]
[24-Jun-2025 01:26:11.469][,,][DEBUG][https-jsse-nio-9183-exec-40][org.springframework.web.filter.CommonsRequestLoggingFilter] Before request [GET /vnms/appliance/appliance/liteView?offset=0&limit=25]
[24-Jun-2025 01:26:11.472][,,][INFO][https-jsse-nio-9183-exec-40][com.versa.rest.service.ApplianceService] GetAppliances: isTenantUser: false
[24-Jun-2025 01:26:11.476][,,][INFO][https-jsse-nio-9183-exec-40][com.versa.rest.service.ApplianceService] Retrieved all appliances size 48
[24-Jun-2025 01:26:11.476][,,][INFO][https-jsse-nio-9183-exec-40][com.versa.rest.service.ApplianceService] runTime getAllOrganizations For User Time: 4ms
[24-Jun-2025 01:26:11.509][,,][WARN][https-jsse-nio-9183-exec-40][com.versa.rest.service.ApplianceService] No appliances found for uuid [2d9b0735-b2f6-4f72-96af-2bf0c4484973, 32db1a46-e9d6-408f-8329-645e5173c280, f6e36850-3e82-4b07-9fdc-5c4b90b57f7c, d8abe8ad-3717-422e-9343-ac777981a693, d79a6ad3-1828-4b20-9a42-5f1044cd5417, 02845542-fcf4-4c3b-ab77-ba37b74099e2, 9a077212-af11-4ab3-a140-e94a97288330, 2cc242ba-3153-4a82-9d5e-9154be89a877, 1663ff5f-ec8b-4e9b-956f-bea8470b987d, d666ff46-1cf4-4dc8-980b-66e9e87c8ed9, 5cdb1a6e-15d9-4cb7-8a55-87002f48b6af, f49b3160-7f76-451d-aa8f-726e1e13048a, 8151c8e4-be9a-4126-b40e-6c1362c8308c, 6672093b-b05f-4f19-b110-7ab0f12e9630, c9c4a4cf-41d3-45a5-8ed2-cfd304896cea, 61c47ed5-2e07-4a80-b21b-cd71d6bcf9c8, 0e0bcbc7-c543-4e2c-b24c-c3245da0bf2f, d3f6c75a-91fd-43b1-b778-2ab26f3575ac, d8228814-98d1-49fe-89f4-865965345e98, 3629ee06-1b6e-48e8-86f1-07ab2564b65f, efb4ac9e-a1b3-4b91-97b0-519f8cf7b51e, df0aaaa1-187c-42c0-804b-39416288cc80, 278634e8-1676-4469-b42e-92f1d74c8a73, 6f60a7d4-db6e-4259-bc87-5383b6124b28, 03111b76-709b-4d03-a1df-d6e149b4dab4, 8a4e96c6-e742-4c00-b98c-c92067707cfe, 51fa62ac-ae36-4df7-83c2-e7978b1da8ed, ff7f5726-00a7-48ef-8dd7-2dc95a7dcaa7, 899edf50-b12b-45e1-9c37-c5d06a3667b3, 1c171895-584f-46c8-b5af-b59c27eb3ed5, 70734a4c-528c-4e33-b7b2-40bb221a715e, 39eaf1d7-91ea-426c-b33c-6d68f1f682fa, ee702c83-3f44-4a67-a81c-275bb1059aed, 6ab4e3d4-b989-4045-8870-f6dc4c845bc3, bf255a47-4898-4bcf-a86e-5b4b66c368a5, c8c0fd5e-9b95-4f95-8258-a56eba612824, 06c2c3ed-a7ef-4c58-b4f5-f7b269801e03, edc0c790-c6eb-4379-bc29-f4cb4b5feb73, 0635280a-0d40-4ed7-960a-78d4ac77fae5, 4a260cb9-a928-4bb4-b298-df533b580018, 5aa7dacf-f5ea-4a94-ba8f-98d60cdd52be, 8570835d-5dc9-4e52-889b-fc7610c9acf9, 6d4fc46d-069d-473e-a9c0-570e3f948014, ffac3af2-84d9-4248-9686-5cf0b79211db, 58a2a46c-b9af-4e1a-ad0d-3a22fb229dfc, 5dbafd78-f509-45a9-9c9b-68d8b9f372ee, 55eb0daf-f340-41dc-add4-767a5c9d829d, 3eba5e25-2088-4cf5-a3f1-c609f3172a44]
[24-Jun-2025 01:26:11.509][,,][INFO][https-jsse-nio-9183-exec-40][com.versa.rest.controller.ApplianceController] Total RBACKed and validated device count:0 < If you notice this message then check the Resource Tag is present in the Director UI under Director User Management
[24-Jun-2025 01:26:11.510][,,][INFO][https-jsse-nio-9183-exec-40][com.versa.rest.controller.ApplianceController] runTime getAllAppliances For User Time: 0
Director RBACK Check:
Make sure of the following, there are no Resource Tags configured, and if they are, then appliances/templates are configured for the specific Resource Tags to show the appliances/Templates in the UI.
Conclusion:
If the appliances don't have a resource tags then it will not not shown in the UI,
Configuration:
Where do we configure the resource tag?
: They are configured under the Workflow > Template, Workflow > Devices
More information is available here: https://docs.versa-networks.com/Management_and_Orchestration/Versa_Analytics/Monitoring_with_Versa_Analytics/View_Analytics_Dashboards_and_Log_Screens#Configure_and_Use_RBAC_Resource_Tags