We may encounter situation that when we onboard CPE the task in VD get till 30% and eventually fails to complete successfully.

 Try any other TCP like wget(tcp->http) of file from CPE by enabling www services on CPE? 

TCP readjust MSS set on PE/controllers?

Please view the output of ‘/opt/versa/vnms/scripts/netconf-check.sh <CPE IP>’ for faster resolution if CPE gets stuck at 30% bootstrap next time.


If bootstrapping CPE stuck at 30%, mostly likely it is MTU mismatch(TCP MSS) or some underlay connectivity issue between director->Router->Controller->underlay routers->CPE.

Please run below command from versa director Linux shell and send it to us if you see CPE bootstrap stuck at 30%:

Administrator@Versa-Director-1:~$ /opt/versa/vnms/scripts/netconf-check.sh <CPE IP>

Get CPE IP using below command:
Administrator@Versa-Director-1> show configuration devices device CPE1 address
address 10.1.64.101;
[ok][2017-06-07 16:54:48]
Administrator@Versa-Director-1>

Example of netconf-check.sh when there connection between director and CPE is healthy:
Administrator@Versa-Director-1:~$ /opt/versa/vnms/scripts/netconf-check.sh 10.1.64.101
PING 10.1.64.101 (10.1.64.101) 56(84) bytes of data.
64 bytes from 10.1.64.101: icmp_seq=1 ttl=62 time=45.5 ms
64 bytes from 10.1.64.101: icmp_seq=2 ttl=62 time=18.8 ms
64 bytes from 10.1.64.101: icmp_seq=3 ttl=62 time=17.3 ms

--- 10.1.64.101 ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2003ms
rtt min/avg/max/mdev = 17.370/27.253/45.548/12.951 ms

===== SUCCESS: IPAddress and NetConf port is reachable and also able to do basic hand-shake====
Administrator@Versa-Director-1:~$