What to do if after the software upgrade an ethernet port doesn't come up

Modified on: Thu, 24 Mar, 2022 at 4:21 AM

Versa got a few reports when customer after upgrade had issues with hardware ports on their SDWAN devices.

There are a couple of ways how it can be solved:

Check if power cycle solves the issue
Connect ports back to back (for example vni-0/4 to vni-0/5 and see if the link comes up OK)
Stop the versa services and see if the link comes up OK with linux (after admin up). If the port comes up - open TAC case with Versa.
Make sure you upgraded OSSPack to the latest version
On some platforms you may also need to upgrade NVM firmware.

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